What are your UK & International shipping times?

We aim to dispatch all in stock UK orders within 1 - 2 days via 48H courier service via either Royal Mail or Parcelforce unless a specific service has been selected by the customer.
 
Our dispatch days are Monday through to Friday, and our daily cutoff is 2pm ( 12am Friday ) although couriers may collect before this time. Orders placed after 2pm will be dispatched next day.
 
Please keep in mind that we do not dispatch orders on weekends or bank holidays.

You will receive an email from our warehouse once your order has been dispatched.
 
Please check product descriptions for lead times which we try to keep as updated as possible.
 
All stated lead times are for UK mainland delivery only, please take into account additional transit time if you are overseas.
 
Lead times are subject to change at any time due to manufacturers, especially during busy periods, as is the nature of bespoke made to order products. These are out of our control but we will do our best to update you.
 
For products with lead times, we advise that you do not book your plumber / electrician before receiving an estimated delivery date.

International customers will be liable to pay customs and duties once your order reaches your country's border.

 
- Why are some lead times so long?
 
Many of our products with lead times are hand made by small companies, often in other countries; such as our True Lite bathroom sinks and toilets which are carefully crafted in Italy.
 
The beauty of bespoke items is that they are made for you, and making products of such high standards takes time and patience. We will do our best to keep you updated with delivery dates.
 
 
- Shipping services?
 
We offer different shipping services tailored to your needs; such as priority delivery and pallet removal.
 
* Disclaimer : Select a date does not guarantee delivery date. Production delays can incur delays to your order, meaning you will receive it after the preferred date selected . We will do our best to keep you updated
 
Once your order has left our warehouse, the delivery date is at the discretion of the courier.
   

- D&D FREE UK MAINLAND DELIVERY ( 3 - 5 DAYS ) - £0
Free UK shipping on orders over £99 EXCLUDES FURNITURE & HEAVY ITEMS.
Tracked delivery to the UK, arrives after 2 working days from dispatch if in stock (or as lead time specified in product description). Does not included preferred date service.
- D&D STANDARD SHIPPING ( 3 - 5 DAYS) - £5.50
Tracked delivery to the UK, arrives after 2 working days from dispatch if in stock (or as lead time specified in product description). Does not included preferred date service.


- D&D COLLECTION ( 2 - 3 DAYS ) - From £0
You will be contacted for specific collection date, time and arrangements from Hastings, East Sussex, UK.
 
- D&D PRIORITY / PREFERRED DATE ( From Next day ) - £9.20
Priority ensures next day delivery or preferred delivery date selected. Cut off time 2pm ( 12pm Friday ) .
Preferred date means we will dispatch your order so that it arrives on your preferred delivery date. Please see disclaimer *.
 
- D&D SATURDAY DELIVERY - £17.40
Tracked delivery to the UK, arrives Saturday if in stock. Cut off time 2pm ( 12pm Friday )
 
- D&D HEAVY ( 2 - 3 DAYS ) - £10.40
Tracked delivery to the UK for heavy products ( weight surcharge ). Arrives after 2 working days from dispatch if in stock ( or as lead time specified in product description ).
 
- D&D PALLET ( 3 - 5 DAYS ) - £80
Tracked pallet delivery to the UK. Arrives after 3 - 5 working days from dispatch if in stock ( or as lead time specified in product description ).
 
- D&D PALLET WITH REMOVAL ( 3 - 5 DAYS ) - £95
Tracked pallet delivery to the UK. Arrives after 3 - 5 working days from dispatch if in stock ( or as lead time specified in product description ). Pallet and packaging materials will be removed if prompt ( driver will make the call if possible and refund of £15 given if not )
 
- D&D DOOR TO DOOR ( 3 - 5 DAYS ) - From £95
Tracked dedicated driver delivery to the UK. You will be contacted for specific delivery date, time and arrangements. Pallet and packaging materials will be removed if prompt ( driver will make the call if possible and refund of £15 given if not )
 
- FED EX ( 3 - 10 DAYS )
Tracked international Fed-Ex delivery. Arrives after 3 - 10 working days from dispatch if in stock ( or as lead time specified in product description ).
 
- D&D EUROPE ( 3 - 8 DAYS ) - From £18.50
Tracked international delivery. Couriers will change from a uk company to local service such as GLS. Arrives after 3 - 10 working days from dispatch if in stock ( or as lead time specified in product description ).
 
- D&D NORTHERN IRELAND ( 3 - 7 DAYS ) - From £9.50
Tracked delivery to the UK, arrives after 3 working days from dispatch if in stock ( or as lead time specified in product description ).
 
- D&D USA ( 3 - 10 DAYS ) - From £20 ( $30 )
Tracked international delivery. Couriers will change from a UK company to local service such as DHL. Arrives after 3 - 10 working days from dispatch if in stock ( or as lead time specified in product description ).